Director of Operations
ABOUT THE ORGANIZATION KNKX has offices in downtown Seattle and in Tacoma, and is part of a vibrant and beautiful area that is rich in artistic, cultural, sports and outdoor activities. KNKX is an ambassador for jazz and blues, and a vital source of quality, noncommercial news, including NPR and regional coverage. KNKX is funded by a loyal community of listeners who last year raised over $7 million in 137 days to save the station, and transition it to an independent license. KNKX’s signal covers Western Washington reaching 375,000 listeners weekly. In addition KNKX and its 24-hour jazz stream – Jazz24 reach 350,000 listeners every month online.
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
The Director of Operations oversees the human resources, financial, risk management and administrative functions to ensure that KNKX’s internal processes and infrastructure will support the station’s continued growth, and fulfillment of its mission. The position supervises the Director of Finance, Accounting Assistant, Traffic Manager and an additional office support position in long range planning, and serves on the KNKX Management Team.
The Director of Operations reports to the President & General Manager, and will split his/her time between the KNKX Seattle and Tacoma offices.
Essential Duties and Responsibilities:
HUMAN RESOURCES: 50%
Oversees the implementation of people-related services, policies, and programs and assists and advises managers about Human Resources issues.
Recommends to management a total rewards system for staff, and oversees the compensation program within the station.
Responsible for maintaining the employee benefits program; recommending benefit programs to management; and designing and conducting educational programs on total rewards package for station staff.
Establishes a comprehensive training program that on-boards new staff.
Leads the implementation of the employee performance management system that includes performance development plans and employee development programs.
Coaches and trains managers in their communication, feedback, recognition, and interaction with direct reports. Monitors and advises managers in the progressive discipline system of the station and in accordance with the SAG-AFTRA union contract. Helps to resolve employee grievances; counseling employees and supervisors.
Recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce. Chairs employee search committees.
Responsible for human resources compliance activities and for the interpretation of relevant State and Federal laws and regulations, including FCC/EEO reporting requirements.
Responsible for employee/labor relations with SAG-AFTRA union.
Provides leadership on financial decision-making issues and works with the GM and Director of Finance on all aspects of the organization’s financial strategy. Develops and maintains sound financial management strategies to ensure sustainable fiscal health, and support the station’s long range plans.
Oversees the annual budgeting and planning process in conjunction with the GM, the Director of Finance and other department heads; keep the GM, Management Team, and the Board abreast of the organization’s financial status.
Leads in the development of financial models for specific station projects including capital campaigns.
Manages the annual audit process in conjunction with the Director of Finance, and acts as management’s principal liaison with external auditors.
Oversees the annual Corporation for Public Broadcasting grant application and acts as compliance officer for all CPB policies.
RISK MANAGEMENT & ADMINISTRATION: 25%
Oversees risk management and serves as the primary contact with the station’s attorneys and outside government agencies. Protects the interests of employees and the station in accordance with the organization’s Human Resources policies, and governmental laws and regulations. Understands and mitigates key elements of the station’s risk profile.
Leads the implementation of the station’s safety and health programs. Monitors the tracking of OSHA-required data.
Ensures compliance with all state and federal tax laws, wage and hour regulations; 501(c)(3) requirements; FCC regulations, and intellectual property laws. Ensures that record keeping meets the requirements of auditors and government agencies.
Responsible for overseeing acquisition, licensing agreements, vendor contracts, and other service and employment agreements, and for negotiating contracts and leases and other legal documents.
Selects and supervises Human Resources consultants and training specialists, and coordinates company use of insurance brokers, insurance carriers, and other outside sources.
Manages all facility related activities at both station locations.
Oversees the operational activities of the capital campaign and the station’s move to new location(s).
Required Knowledge, Skills, and Abilities:
A people manager who is mature, proactive and organized.
Must have a commitment to KNKX’s Mission to deliver excellence in jazz, blues and news with stories that inspire, inform and connect our community.
Excellent interpersonal skills for building and fostering key internal and external relationships, as well as the ability to lead and perform effectively in a team-oriented environment, with demonstrated accomplishments in working collaboratively with peers.
Demonstrated excellence in written and oral communication skills; persuasive writing and speaking ability – including group presentations; and active listening skills.
Demonstrated success in planning, budgeting, and staff leadership; significant experience developing and communicating HR and Financial strategies and objectives, organizing and managing multiple priorities, and in developing and managing projects and budgets.
Demonstrated ability to hire, motivate, develop, and lead others, resolve conflicts, and ensure the achievement of results through effective performance management.
Experience and skill in examining, developing and reengineering internal processes, policies, and procedures.
Experience negotiating agreements and developing and managing financial resources.
A successful track record in setting priorities, maintaining attention to detail, and having a keen analytic mindset that supports sound decision-making and effective problem solving.
Bachelor’s degree required, masters preferred in Human Resources (with PHR/SPHR certification) Accounting, or Business Administration, or equivalent experience to a master’s degree.
At least 10 years of HR and financial management experience, ideally 6+ years of broad senior-level operations management experience at a non-profit organization.
Knowledge and experience in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, training, employee engagement, and employee development.
Experience in the administration of benefits and compensation programs and other Human Resources recognition and engagement programs and processes.
Familiarity with GAAP accounting principles (including non-profit regulations), IRS reporting requirements, human resource best practices, current labor law, grants management and compliance, short-term and long-range financial planning, legal contract review, and business insurance needs.
Excellent computer skills including Excel, Word, and PowerPoint and a working knowledge of QuickBooks.
OPEN DATE 7/17/2017
LOCATION Seattle Office
THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.