Does Comcast Really Appreciate My Business?

I laugh when I see “Customer Appreciation Days” ads. Generally, a company should appreciate the customer each day/365. This is not to say that the customer is always right, I have never held that belief. Studies show that cable companies like Comcast have the lowest customer satisfaction surveys and there are Youtube videos that document nightmare confrontations with reps from Comcast customer service to prove this.
How do you insure that you are not being cheated by the cable company but are paying the lowest rate for your services? Some people have learned that threatening to switch helps to lower your charges and switching to another company for a better rate may be advantageous. If you do this on a regular basis, the cable company refers to you as a “spinner.”
When you move service from one residence to another, Comcast considers you a NEW customer. This entitles you to new customer rates. Is that unfair to other current customers who see their rates rising incrementally each month?
I called Comcast today to schedule my Internet service to be transferred and was told that I qualify as a new customer. Furthermore, for slightly less than what I currently pay per month, my new service speed will be four (4) times what it currently is. I should have been ecstatic. So, why wasn’t Comcast giving me this high speed and low rate already? Why didn’t they offer this higher speed, which was available at the time I started service, at the lower rate? I was a new customer then also.
Cable companies price services to customers like airlines price seats. Different rates to different people, depending on when service is purchased, for the same identical service. But, if prices are lowered, current customers do not reap the benefit.
HOW FAST IS YOUR INTERNET? Check it at SPEEDTEST.NET and then call your cable company for higher speeds and lower rates.
Rule of thumb: (Internet only) 100 MB for $70 … (Bundled package- phone service, 100 cable channels and 100 MB) for $130

Old Friend, Swing Years Is Discontinued

You won’t hear it on the radio tonight. An old favorite has gone by the wayside, discarded…dumped. It was a regular Saturday night feature for so many years – 49 to be exact. Maybe the bulk of the core audience is dying off. Now, KUOW has decided not to continue the “SWING YEARS” program. How many of us remember the original host, Bill Snoopy? Most recent host, Amanda Wilde recounts how the program is researched and playlists compiled, in this Seattle Channel report by Feliks Banel

In the midst of a huge shake-up between Entercom and CBS Radio stations, business continues. Country “100.7 The Wolf” KKWF has appointed Drew Bland as its new Program Director. Bland, most recently from WWKA/Orlando, also spent a decade at CBS Country 107.9 KMLE Phoenix in multiple roles.

Tim Shook on Passing of Beau Rockin’ Roberts

Here we be at 145th and 15th Ave NE Starbucks last June; Paul snapped this from his cell.
It was the last time we got together and I am still deeply saddened and devastated to learn of his passing. At KNBQ in the 80’s when I would bump into him, working just down the hall at Tacoma’s 948 South Grant on the AM KTNT side we’d always share laughs.

It’s A Boy!

Proving once again that there is nothing new under the sun, another radio station adopts a worn out format, hooking up with a network named BOB. Tri-cities 100.1 FM KQFO/Yakima reached into the cookie cutter bag and came up with the Envision Network’s Adult Variety format. The network sports a Country line called HANK and another called DUKE. The network touts having “over 1100” titles in the BOB library. That is  NOT  a lot of variety if you are a regular listener. But, as ratings show, after years of spinning a short playlist of classic hits, a station like KZOK or KJR FM will still place in the Top 10 of the PPMs. The audience for radio will eventually dry up, as the subscription base for newspapers has, if radio is not able to compete with the alternative online media. A playlist of 1100 tunes is a joke. Thanks for the laughs, BOB.

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