10 Questions: PugetSound.Media Blogmeister Has The Answers
Recently, Lennie The Cabbie sat down with Jason Remington, this website’s “blogger in residence.” Questions were asked, the revealing answers are posted here:
LTC: You have operated this blog since 2009 under various domain names. Now, 8 years later, do you have plans to monetize the website? Another question would be “Why do you continue to maintain this blog?”
JR: There are no plans to put forth any effort to monetize, or accept advertising on the site. The site is “paid for” for the next several years because of previous reader donations. Hosting fees etc. are covered and the task of “blogging” is still just a hobby. I don’t want this to feel like work. If it starts to seem like a job then I am doing it wrong.
LTC: Your background includes “customer service” at major corporations like AT&T, Comcast etc. How has this history helped to shape your views regarding corporate media?
JR: Well, I know a rat when I smell one. Comcast has a well-earned reputation for lousy customer service. It is due in large part to out-sourcing those jobs to India and mistreating the American workers in this country. The corporate environment is adversarial, management versus employee, and that makes for a stressful , unpleasant place to work.
LTC: Are you saying Comcast is dishonest in how it treats both the employee and the customer?
JR: Yes, just as advertised in all customer service surveys and bad press, Comcast deserves the bad rap. Check this story, as an example:
Comcast is already being sued over its “Broadcast TV” and “Regional Sports” surcharges, with customers alleging that the cable company uses these fees to illegally raise rates. Now, several local regulators are calling on their state attorney general to investigate Comcast over these dubious add-on charges.
The Oregonian reports that four different community cable regulators in Oregon has asked the state’s Department of Justice to look into these fees, which allow cable operators to effectively increase their rates without having to change the price they advertise to the public. Even subscribers who are locked into contractual pricing for their service can see their rates go up because of fee increases.
Pay-TV providers claim that these fees help them recoup the increased costs of carrying local TV stations and regional sports networks. However, critics contend that those costs are just part of doing business; if they cause rates to go up, then the base rates should be changed, rather than hiding the price increase in surcharges that can add as much as $12/month to your bill. – CONSUMERIST
LTC: These days, your career has taken a different path. You are out of the office environment, driving a charter bus. How has this changed your lifestyle?
JR: Being out of the corporate environment is like a breath of fresh air. Less stress, less BS. It’s never too late in life to change direction. Speaking of direction, I have gotten off-route once or twice, but that is minor compared to all the crap an office worker has to put up with. I don’t envy anyone working behind a phone and computer, dealing with customers, under the thumb of devious management personnel. BEEN THERE – DONE THAT. Seeing the down-sizing of the broadcast industry, it is clearly evident to me that it is just a big money grab by iHeart, Cumulus etc. and a good example of how corporate America mistreats their people. People are just pawns in the game. The employees are all expendable. The phrase “leaving in order to spend more time with the family” is a joke, in case you haven’t figured that out by now.
LTC: You were a little agitated when this interview began. Having a bad day?
JR: I bought a new car last night and ran into a “bait & switch” situation with the dealer on some options. Rairdon Honda, otherwise known as Honda of Sumner, tried to get one over on me regarding certain available options and fees. Their customer service is just as bad, or worse than [ place name of cable company, wireless carrier, insurance company, government agency here ]. It came down to the wording on the stickers on the vehicle. I had them by the short hairs and they attempted to use corporate double-talk on me. They were unaware that I spoke the language. In the end, I got everything I demanded. I wouldn’t recommend that anyone purchase a vehicle from them. I will be taking my car to a different Honda dealer for maintenance and service. I pity those customers that aren’t skilled in dealing with such crooks.
LTC: You should have checked with me. I always recommend the Korum family of dealerships in Puyallup. They are on the up and up. Keep them in mind, if you ever purchase another vehicle.
JR: I love the car though.
JR: It has a nifty AM/FM radio…And I will say, they gave me a great deal on my trade-in.
LTC: What are your plans for the future of PUGETSOUND.MEDIA? How about a “Hot TV Babe of the Day” feature, or maybe develop an attack-dog style of reporting like Rich Lieberman does with 415 Media?
JR: The mean-spirited attitude doesn’t serve either the reader or the people we write about. I don’t agree with everything that goes on in the broadcast business locally, and I will call someone out on certain issues from time to time. But, I don’t want to make enemies of the few people and personalities remaining in the radio-TV biz here in Seattle.
LTC: Do you miss being in the business? You were on the air at quite a few stations, back in the day.
JR: Those days are gone and the industry has changed. Broadcast media is not a place I would want to be. It has always been a competitive business, but not as adversarial as it is now between corporate and employee. Again, corporate being the key word. That environment is always unpleasant. Radio never paid well. It was a second job for me. Something fun to do. I always kept my day job. That’s 10 Questions. I think we are done here.
LTC: No, that’s not quite all the questions…
JR: That was fun. Call me and we’ll do lunch sometime.